09:41 · WhatsAppCustomer asks about a charge
Every customer conversation,AI and human, onone platform.
Signal39 answers calls and messages in your customers' language, takes action in your systems, and hands off to your team with the full context.
C
Customer 1042Inbound voice call · 02:18
ConnectedSignal39 AI
“I can see the charge. I’ll verify it and prepare the case now.”
Identity verifiedRecord foundCase prepared
Live call workflow
01Listen and understandSupport request identified✓
02Take actionCustomer record retrieved•••
03Resolve or hand offFull context follows the call
Customer conversationWhatsApp · online
EncryptedLive message workflow
01UnderstandPayment enquiry detected
02Look upCustomer record retrieved
03Take actionBalance and case updated
04ResolveConfirmation sent
SubjectConfirmation of case resolution
Please send me confirmation once this has been resolved.
Suggested reply
Your case has been updated. We’ll send confirmation as soon as the final check is complete.
Email workflow
01
ClassifiedFollow-up request
✓02
Case updatedResolution status saved
✓03
Reply queuedWaiting for final check
→One conversation across
VoiceWhatsAppSMSEmailWeb chatInstagramMessenger
One platform, every channel
One conversation, whatever channel it starts on.
A customer messages on WhatsApp, calls the next day, then emails. In Signal39, that is one thread and one customer record, visible to both the AI and your team.
10:02 · VoiceAI verifies and checks the record
10:04 · EmailConfirmation sent and case updated
Workflows, configured for your use case
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Set the context, tools, prompts and handoff rules for the work you want Signal39 to do.
Use cases
Service workflowCustomer support
Ready to testAnswer service questions, resolve routine requests and route exceptions to the right team.
Works with your systems
Signal39 connects the work around your customer.
Choose a system to see how Signal39 reads context, takes the approved action and returns the outcome to the conversation.
ConnectedCRM actionMicrosoft Dynamics 365
Find the customer record and retrieve the latest payment status.
39
Secure connectionSecure CRM request
✓
Payment enquiry workflowPayment confirmed
Case updated and confirmation ready to send.
Live conversation · Customer 1042 AI handling
C1
Support requestVoice · 02:18 · Identity verified
Account chargeCustomerI do not recognise this charge.
Signal39 AII can help check that and prepare a case if needed.
Live audio
Private guidance to Signal39
Ask for the transaction date, then check the dispute policy.
Agent joined the conversation
Type a response… Send
Listen to the call, coach the AI privately, or take over with the full context.
Your team stays in charge
AI handles the conversation. Your people own the outcome.
Watch, listen, whisper or take over at any point. When the AI hands off, your agent sees the full history so the customer never repeats themselves.
Start with one workflow